• Double Boxed operates entirely online and we do not currently have a physical store.

• DOUBLE BOXED guarantees 100% authenticity with a thorough inspection and certification process. Every item is inspected for packaging, appearance, components, and accessories. Flaws are intercepted, authenticity is verified by professional certifiers. Only fully authenticated products reach our customers.

• Depending on the brand of the sneaker, the size you may require can change.
• On every product listing, we have a section designated to explaining the way in which size and the fit of the shoe may differ.
• Of course, everyone’s feet are different and with our refund and exchange policy, you can always return or exchange your shoes if they are not the perfect fit.

• ‘GS’ sizing stands for ‘Grade School Sizing’. Traditional sneaker silhouettes are reconstructed to suit a smaller and narrower foot.
• The sneakers were designed to fit a foot smaller than the average male sizes.
• For this reason, we always recommend sizing up by half a size when purchasing any ‘GS’ product.
  

• If you are not satisfied with the goods you have received, you have the option to return them to us using the return portal
  

• Requests must be made within 7 days of delivery.

• It must be good condition and has a DOUBLE BOXED original tags attached.
• Products must be returned in their original boxes and placed in protective packaging for return shipping.
  

• Original processing & shipping fees are non-refundable.
• Customers are responsible for the return shipping fee.
• Refunds will be issued using the original payment method only.

** Returns will not be accepted if the products/boxes are damaged/not in their original condition or if the tags are removed.

Yes. Please contact us within 1 hour of checkout, and We will attempt to stop the fulfilment process. A cancellation fee of 10% applies once an order is placed. Orders that have already shipped cannot be cancelled;Please use the returns process instead.
Refunds & Cancellations

At First, Check your spam or junk folder. If it’s not there, please log in to My Account to verify your order. Then, contact us with your name, email, and zip code so we can resend it.
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We accept major Debit/Credit Cards and PayPal. Klarna/Pay-Later options may appear at checkout based on your location and eligibility.
FAQ Hub

DoubleBoxed occasionally issues discount codes. Currently, we do not support payment via gift cards.
Contact us

If your order has not yet been shipped, Please Contact Us as soon as possible. We will do our utmost to update your information. Once the package has been dispatched, the delivery address cannot be changed; you may request a forwarding service from the courier company (if supported by your local carrier).For more information, please refer to our
Shipping Policy

Yes — all orders are processed in GBP (£). If your card/account isn’t in GBP, your bank will convert the payment and may apply FX/overseas transaction fees using its own exchange rate. the final charge is in GBP. For exact rates or fees, please check with your card issuer/bank.If you have any further questions, Please Contact Us.

DoubleBoxed supports multiple payment methods. If you wish to use Shop Pay/Apple Pay/Google Pay, please refer to the corresponding payment method agreements. For any other questions, Please Contact Us.

Double Boxed currently delivers to UK customer addresses only.

We do not currently offer delivery to customers outside the United Kingdom

If the courier officially confirms that your parcel has been lost during transit, Double Boxed will contact you to offer either a replacement shipment, subject to stock availability, or a full refund to your original payment method.

Some orders are dispatched from our UK fulfilment location, while others are fulfilled through our approved global fulfilment partners.

Depending on product availability, stock location and your UK delivery address, your order may be dispatched from our UK fulfilment location or from one of our approved global fulfilment partners.

This does not mean Double Boxed offers global delivery. All orders are delivered to UK customer addresses only.

We typically ship orders within 24 to 48 hours on business days. You can track shipping updates once the courier scans the package for the first time.
Shipping & Delivery

We currently don't offer next-day delivery service, but we will introduce this service in the future.Please refer to our Shipping & Delivery

If your tracking status shows “Label Created”, this means the shipment has been booked and is waiting for its first in-transit scan from the courier.

In some cases, tracking may remain at this stage for 1–2 business days before updating.
Shipping & Delivery

We do not provide delivery services on weekends or holidays.For more information, please refer to our Shipping & Delivery

Where an order is fulfilled through an approved global fulfilment partner and imported into the United Kingdom for delivery to your UK address, Double Boxed will manage the applicable import clearance process.

Double Boxed will arrange and pay any required import duties, UK VAT, customs clearance fees or related import charges required for delivery to your UK address.

This means customers should not normally be required to pay additional import duties, customs clearance fees or import taxes upon delivery.

If a courier contacts you requesting payment for import duties, taxes or customs clearance fees, please contact Double Boxed before making any payment so we can review the request and assist you.
Shipping & Delivery

We use tracked delivery services. Depending on the delivery address, stock location, fulfilment route and courier availability, your parcel may be shipped with DHL, DPD, Royal Mail, UPS or another reputable tracked delivery provider.

For more information, please refer to Shipping & Delivery

If there are no updates to your order information, please contact us promptly for the latest status.For more information, please refer to our Shipping & Delivery

Doubleboxed currently does not offer shipping services outside of the UK.For more information, please refer to our Shipping & Delivery

Please check with household members, neighbours, reception staff, building management and any safe place around your property.

If the parcel is still missing, contact Double Boxed with your order number, tracking number and any information provided by the courier. We will assist by following up with the courier’s investigation and reviewing the case based on the available delivery evidence and applicable consumer rights.

Custom, personalised and made-to-order items cannot be returned or cancelled at the customer's discretion once production has commenced, except in cases of incorrect delivery or other issues attributable to us.

Returns are accepted within 7 days of delivery. Items must be new, unworn and in the original box/tags. Opened blind boxes and items marked final sale are non-returnable.For more information, please refer to our Refund Policy

Please submit your request through the Returns Portal and ship the package back as instructed. Exchanges are subject to availability; otherwise, we will issue a refund according to our Refund Policy.

DoubleBoxed offers a 7-day return and exchange service. Buyers are responsible for both the return and shipping fee.For more details, please refer to our Refund Policy.

Once we have received your return, we will check to make sure everything coincides with our Terms & Conditions and we will process your refund within 3-5 working days. This will then show on your original payment method within 1-3 business days.For more details, please refer to our Refund Policy.

DoubleBoxed offers a 7-day return and exchange policy. Some items have price differences between sizes. For exchanges, please select a size within the same price range.For more details, please refer to our Refund Policy.

Free order cancellation within 1 hour. Orders cannot be canceled once shipped.For more details, please refer to our Refund Policy.

Due to the unique nature of POPMART products, returns and exchanges are not supported.For more details, please refer to our Refund Policy and Return Policy

If the item you receive is damaged or incorrect, please Contact Us immediately. Doubleboxed will provide you with comprehensive after-sales support.For more information, please refer to our Refund Policy.

We have provided corresponding sizing guides for each product on the product detail page.If you have any questions, please contact us.

Like New Balance 204l New Balance 204L “Mushroom Arid Stone” and New Balance 204L‘Timberwolf Linen' recommend order a half size up,For other shoe styles, please select your size based on your foot width.If you have any questions, please contact us.

Nike / ASICS / New Balance / Adidas products are all standard sizing. Most styles follow standard sizing, but due to variations in materials and lasts, we recommend checking the product page description and the brand's size guide.
For New Balance products, we recommend purchasing a half size larger.If you have any questions, please contact us.

As a guide, GS 6.5Y ≈ Women’s UK 6 / EU 39 / US W8. Fit varies by brand; wide feet or high instep may size up ½ size.If you have any questions, please contact us.

DOUBLE BOXED guarantees 100% authenticity with a thorough inspection and certification process. Every item is inspected for packaging, appearance, components, and accessories. Flaws are intercepted, authenticity is verified by professional certifiers. Only fully authenticated products reach our customers.For more information, please refer to About Us

DoubleBoxed guarantees that all products are brand new and unworn. Our team rigorously inspects every item to ensure it arrives in perfect condition to our customers.If you have any further questions, please contact us.

Visible Glue Marks and Alterations to the Sneaker’s Upper Stitching Tissue Paper.For more details, please read the Factory Flaws Explained

DoubleBoxed offers a 7-day return and exchange window for every customer. If you believe an item is defective, you may submit a return or exchange request during our return window. For further inquiries, please contact us.

Due to potential mishandling of packages during transit by courier companies, the shoe boxes may sustain minor damage. Rest assured, every item is shipped with comprehensive protective packaging to prevent loss or damage caused by delivery issues.If you have further questions, please contact us.

DoubleBoxed pledges not to sell secondhand items.If you have any questions, please contact us.

No. Blind boxes are random; once opened they are non-returnable.For more information, please refer to our return policy.

Single Box = one sealed blind box from the listed POP MART series — the character is random.

Group One / Group Two = a DoubleBoxed-exclusive option that lets you buy one sealed single box from two different POP MART series within the same listing. Choose Group One or Group Two at checkout to receive one random box from that group’s series. Characters can’t be selected; duplicates may occur when buying multiples; secret/chase isn’t guaranteed unless the product page says so.

Whole Set = the complete set of all standard figures for one series (typically one of each); the secret/chase is only included if explicitly stated.
If you have any further questions, please contact us.

Due to the random nature of blind boxes, DoubleBoxed does not guarantee the presence of specific dolls inside.If you have any questions, please contact us.

Yes — Our POP MART blind boxes are supplied factory-sealed from authorised channels. We do not open or reseal them; packaging retains the original tamper-evident seal/hologram where applicable. To ensure authenticity, we source only from verified distributors and cross-check series/SKU labels before dispatch. Please note characters are random and secret/chase isn’t guaranteed unless stated on the product page. If a seal looks compromised or the box arrives damaged, photograph it on arrival and contact us within 48 hours so we can help.

Our warehouse conducts thorough inspections of all goods prior to shipment and reinforces them with double-layered security boxes to prevent damage during in transit.If you have any questions, please contact us.

Doubleboxed does not currently offer greeting card writing services. We believe we will add this service in the future. Please stay tuned. If you have any questions, please contact us.

If you discover significant discrepancies or damage upon receiving your package, please contact us immediately. We will process your return or exchange to provide you with the utmost assurance.

• All orders will be shipped within 24-48 hours (excluding holidays and weekends).
• A tracking number will be emailed to you once the order has been dispatched.
• If you notice that the tracking status shows ‘Label Created’, this means that the shipment has been paid for and is waiting for the first ‘in-transit’ scan from the carrier.
• Sometimes, the shipment status will stay in the ‘Label Created’ stage for 1-2 business days.
  

If you have any questions, please contact our online customer service or email help@doubleboxed.co.uk